Upfinity Sign

FAQ

Getting started

How do I create an account?
  • Click "Create free account" — sign up with email/password, or continue with Google or Microsoft
  • First time with Google/Microsoft? You'll name your workspace, then you're in
How do I sign in?
  • Just your email and password, or Google/Microsoft — no workspace name to remember
  • One workspace on that email → straight to your password
  • More than one workspace on that email → you'll be asked which one
Do I need a template before I can send something?
  • Yes — a template is a document with fields placed on it
  • Upload a PDF or Word doc — fields are suggested automatically
  • Or describe what you need to the AI assistant — it drafts one from scratch for you to review
  • Or start from a common template (NDA, offer letter, service agreement, waiver) — ready to customize
What plans are available?
  • Every workspace starts with a 60-day free trial — full access, no card required
  • Day 45: a payment method is required to keep sending (existing documents and account access stay untouched either way)
  • Starter, Business, Enterprise each step up your monthly envelope & AI allowance, document retention, and add-ons (bulk send, ID verification, custom branding)
  • Exact numbers and your trial status: Settings → Plan
What happens when my trial ends?
  • Card on file → auto-converts to a paid plan, card charged (price & date shown in Settings in advance; cancel anytime before then, no penalty)
  • No card → workspace pauses (not deleted) until you add one — add a card anytime to pick up exactly where you left off

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